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How to Fix magicJack Error 23?

magicJack is a small electronic device, which directly fits your computer or the phone line. It uses Voice over Internet (VOI) technology to make international calls at cheap rates. Millions of people all across the globe use this magicJack to connect with their friend and family sitting miles across the globe without worrying about the phone bill. The services are actually quite famous in USA and Canada and magicJack was even voted to be the product of the year in many parts. Having said that, being an electronic device has its own share of technical difficulties and magicJack is no different. Since it also uses internet for making international calls, the issues get increased by many folds.
We at our magicJack technical support number receives many queries and complaints from different users on a daily basis. One of the common cause of concern for may magicJack users, error 23. In this article, I will discuss a few troubleshooting techniques to resolve this error. So make sure to follow the instructions carefully. In case you have any other difficulties that you are facing with the magicJack, feel free to contact on our toll-free magicJack Technical Support Number.

Fixing magicJack Error 23:

The magicJack error 23 is associated with a deadly tone, i.e when you pick up the receiver, instead of getting the dialer tone, you see an Error 23 on screen. Here, I will discuss a few troubleshooting techniques to resolve the issue from its roots. Make sure to follow the instructions carefully.

Restart the Device

If your magicJack device is plugged into a computer only:

  • Unplug the magicJack from the USB port on your computer.
  • Restart your computer.
  • Plug the magicJack back into the computer and re-open the magicJack Dial-Pad.

If your magicJack device is plugged into a modem/router.

  • Unplug the magicJack from the modem/router Ethernet cable, telephone and electrical outlet and unplug your telephone from the electrical outlet (if cordless).
  • Unplug your modem/router from the electrical outlet for approximately 1 minute and then plug it back in.
  • Plug your modem/router back in and wait approximately 2-3 minutes before plugging anything else back in.
  • Plug your magicJack device back into the modem/router, telephone

Change Ports

If your magicJack is plugged into your computer, switch the device to a different USB port. If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router.

Test Your Network Connection

Errors can be caused by low internet speeds or unstable network connections. We recommend using a broadband-equivalent (or better) connection with a minimum upload speed of 128 kb/s.

Change Cables

If restarting your device did not resolve the issue, and you have confirmed you have a stable internet connection that meets minimum speed requirements, we recommend you replace the cables associated with your configuration:

  • Ethernet cable
  • Phone cable
  • Power adapter (if available)

Update Device Firmware

If all previous troubleshooting steps have failed, try upgrading the firmware. Firmware updates are meant to resolve difficulties like these. So head over to the official website of magicJack and go to its downloads section. Enter the model number of your device and check if any firmware updates have been provided. If yes, download it and install it on your computer.

Contact Your Internet Service Provider

If you still receive an error even after the above steps have been completed, please contact your Internet Service Provider and request assistance with the following:

  • Opening ports 5060 through 5070 on your router/modem
  • Lowering the internal firewall on your router/modem.

These are a few troubleshooting techniques to resolve the magicJack error 23 from the device. Hopefully, it would help you resolve the problem from its core. In case you find any issues with the mentioned steps or have any other problems with your magicJack device, then call our toll-free number magicJack technical support number for efficient and reliable help. We possess some of the finest technicians online who can resolve any degree of uncertainty and errors with the magicJack device. Our services come with a warranty period too, if your device malfunctions in the given time period, our technicians will fix the issue free of cost. So what are you waiting for? Call us now and get all your issues sorted out in record time.

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